Privacy & Cookie Policy

Terms and Conditions - Spark+Volt

Access and use of our Web site, together with the sale and the purchase of products from the site, are governed by the terms and conditions set out below. By using the site you agree to accept the following terms and conditions. If you do not wish to accept these terms and conditions, you may choose not to use this site or contact us to ask for further information.

Company Details

This site is owned by Spark+Volt Limited. Spark+Volt Limited’s registered office is 9 Freeland Park, Lytchett Matravers, Poole, Dorset BH16 6FH. Registered no. 10385276. The copyright & trademark to the Spark+Volt brand is held by Spark+Volt Limited.

Disclaimer

To the fullest extent permitted at law, Spark+Volt Limited is providing this website and its contents on an "as is" basis and makes no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this Web site or the information, content, materials or products included in this site including, without limitation, warranties of merchantability and fitness for a particular purpose. In addition, Spark+Volt does not represent or warrant that the information accessible via this Web site is accurate, complete or current. Price and availability information is subject to change without notice. Except as specifically stated on this Web site, to the fullest extent permitted at law, neither Spark+Volt Limited nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this Web site or the information, content, materials or products included on this site.

This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. For the avoidance of doubt, Spark+Volt Limited does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of Spark+Volt, its affiliates, directors, employees or other representatives. Our catalogue and Web site images, descriptions and colours are subject to change and are for illustration only. In the event of a particular colour or variation not being available we will make every attempt to find a suitable alternative.

Fulfilment

Due to the nature of our business, stock availability cannot be guaranteed. If your goods are in stock the order will be shipped in order to reach you within 3-5 working days. Payment is not taken from your credit card until stock has been checked and the order is ready for shipping. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.

Contract creation and electronic contracting

A contract between Spark+Volt and the customer will exist once an order has been accepted, processed, dispatched and received. The technical steps required to create the contract between you and us are as follows:

  • You place the order for your products on the Website by pressing the confirm order button at the end of the checkout process. You will be guided through the process of placing an order by a series of simple instructions on the website.
  • We will send to you an order acknowledgement email detailing the products you have ordered and your order number. This is not an order confirmation or order acceptance from Spark+Volt.
  • As your product is shipped from our warehouse we will send you a despatch confirmation email.
  • Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the products ordered unless we have notified you that we do not accept your order, or you have cancelled it.

Non-acceptance of an order may be a result of one of the following:

  • The product you ordered being unavailable from stock.
  • Our inability to obtain authorisation for your payment.
  • The identification of a pricing or product description error.
  • You not meeting the eligibility to order criteria set out in these main Terms & Conditions.

The contract will be concluded in English.

The details of your specific contract will not be filed by Spark+Volt, but if you do require any information regarding orders you have placed with Spark+Volt please write to us at the following address:

Spark+Volt Limited
9 Freeland Park, Lytchett Matravers, Poole, Dorset BH16 6FH

Spark+Volt reserve the right to accept or reject any order at our absolute discretion. Whilst we try to ensure that such prices are accurate, Spark+Volt reserve the right to correct the prices if we discover an error. In this event, you will be entitled to cancel your order or re-confirm it at the correct price.

Cancellation of orders, given the nature of electronic commerce, is not possible online, if you would wish to cancel an order before it is dispatched please contact us on 01202802504. If you are unhappy with your goods once they have arrived you are entitled to return them for a refund or replacement. Please check the order confirmation screen carefully before completing your order.

Pre-orders

Where an item is marked as “Available for pre-order” an expected delivery date will be shown. If you order the goods, they will be dispatched as soon as we receive them from our suppliers. When buying a Pre-Order product the payment will go into a pre-authorisation mode until the item is dispatched in which the account will then be fully charged. If the Pre-Order is part of a larger order the items in stock may be dispatched immediately and the pre ordered items dispatch upon arrival at no extra delivery cost to you.

Payment and Security

We accept payments from Visa, Mastercard, Access, Switch, Solo, Delta and Visa Electron cards. For your security, all our credit card transactions are processed by Paypal and Shopify Payments. Both these entities ensure that any card details sent by you are encrypted and held securely. No one else, including us, has access to your credit card details. Customers outside the UK are responsible for local import duties/taxes and any costs incurred during the import over and above the prepaid shipping charges.

Warranty and Care

Most products on our website carry a 1 year manufacturer’s warranty. Please contact us if you have a warranty situation and we will supply a Warranty Return Authorisation for inspection. Eligible items will be repaired or replaced at the discretion of the manufacturer.

Governing law

These terms and conditions shall be construed in accordance with English law and the courts of England OR the jurisdiction in which you are resident or domiciled (at Spark+Volt’s election) shall have jurisdiction to resolve any disputes between you and Spark+Volt, without regard to any choice of law provisions or private international law. You hereby consent to the exclusive jurisdiction and venue of the Royal Courts of Justice, Strand, London, UK, for any and all disputes relating to the Terms of Service, use of this web site or any Linked site in the event that Spark+Volt have elected England as the jurisdiction.

Entire agreement

The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and Spark+Volt. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of Spark+Volt.

None of the above affects you statutory rights under English Law.

 

 

Cookie Policy

In line with new EU Cookie Laws, Spark+Volt is happy to inform our customers as to the use of cookies or other tracking devices, as well as how you can personally control or delete them.

From a business perspective we use cookies to make our website as useful as possible but from a personal level they are simply small text file used by your browser to track usage of our website. Most significantly though, they do not tell us who you are. We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

We appreciate that technological jargon can be confusing so have set about making things easy to understand in terms of cookies and how they actually relate to your usage on our website.

What is a cookie?

Put simply, a cookie is a piece of information in the form of a very small text file that is placed on your hard drive when browsing the internet. This is generated by a web server, the computer that operates a web site. The information the cookie contains is set by Spark+Volt and can be used as notification for whenever anyone visits our site. A cookie can be thought of as an internet user's identification card, which is a friendly reminder to inform us when a customer has returned to our site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

What is the purpose of a cookie?

To enhance your user experience on our website, cookies make the interaction between users and websites faster and easier. Without cookies, it would be very difficult for Spark+Volt customers to use the shopping cart or to remember your user preferences or registration details.

How Spark+Volt uses cookies

Our website uses cookies to make the browsing experience more efficient and enjoyable. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. We use traffic log cookies to identify which pages are being used. Every time you visit our website, a cookie is generated by Google Analytics which provides anonymous statistical data. This helps us track things like the number of visitors, how often they visit, and which pages are the most popular, so that we can improve our site experience. Details on Google Analytics can be found in Google's privacy policy. We only use this information for statistical analysis purposes and then the data is removed from the system. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

At Spark+Volt we aim to make things as transparent as possible with regards to our cookie use, striving to achieve the highest levels of customer satisfaction, confidence and security at all times.

For further details about how to personally control and delete your cookies we recommend a visit to www.aboutcookies.org